Privacy Policy

Last updated: January 1, 2026

1. Introduction

SilverStorm Craft OU ("we", "us", "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the platform, make a deposit, or contact us. This includes:

• Full name, date of birth, and government-issued ID
• Email address, phone number, and residential address
• Financial information such as payment method details
• Transaction history and gaming activity
• IP address, browser type, and device information
• Cookies and usage data

3. How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your player account
• To process deposits, withdrawals, and wagers
• To verify your identity and comply with KYC/AML regulations
• To communicate with you about your account and promotions
• To detect and prevent fraud, money laundering, and other illegal activities
• To comply with legal and regulatory obligations

4. Sharing Your Information

We may share your personal information with third parties only in the following circumstances:

• With regulatory authorities (AGCO, Kahnawake Gaming Commission) as required by law
• With payment processors to facilitate transactions
• With identity verification providers for KYC compliance
• With law enforcement when legally compelled to do so

5. Data Retention

We retain your personal data for as long as your account is active and for a minimum of five (5) years following account closure, as required by our licensing conditions and applicable anti-money laundering legislation.

6. Your Rights

Under applicable Canadian privacy legislation, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to regulatory requirements)
• Withdraw consent for marketing communications
• File a complaint with the Office of the Privacy Commissioner of Canada

7. Security

We implement industry-standard security measures including SSL/TLS encryption, firewalls, and secure data storage. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at privacy@silverstormcraft.com.